Customer Care for Element Vape
As a leading e-liquid business that delivers legal USA nicotine products to consumers, cannot stress enough how vital it is to deal with your Element Vape package properly. The security of consumers’ safety is very important, and we do everything we can to make sure your orders are processed quickly and securely. However, some of the issues we experience with returning customer goods, often stem from our lack of knowledge or patience. For these reasons, we have created a simple guide to help you deal with your return packages.
If you have got received a mistake from your local delivery service and would certainly like to cancel your order, very first check your e-mail and/or spam filtration system to ensure you clicked about the correct shipping address and/or WEB ADDRESS. Once this has been done, when you are continue to thinking about continuing, basically answer the email with the details of your request and you may greatly appreciate any assistance you might offer. For specialized issues, you may possibly need to get in touch with customer care via their own contact number: (Toll Free). Alternatively, if an individual have any some other questions, you could send us an email and we will try our best in order to assist you.
Your package will arrive at your current door within more effective to ten working days. Take note that will shipping times may vary from 1 courier company to another. Hence, it is, always preferable to order with a reliable company. To aid ensure your package deal arrives safely, we all always advise that will you sign your current parcel’s “Thanks With regard to Sending” section mainly because it arrives. Your nearby delivery services usually are required to obviously display this signature bank confirmation on almost all sent items, which includes Element Vape products.
When your parcel has arrived at your doorway, you will have to collect that as soon as possible. This is usually normally done by simply completing a self-addressed, stamped envelope together with your return tackle and tracking quantity. Upon arrival, ensure that your unit is fully charged and prepared to start out using this immediately. Usually do not wait for your Element Vape product to be able to warm up; this cannot be stressed sufficient, especially in the case associated with rechargeable batteries.
As outlined inside the above section, when shipping to UK residents, shipping and delivery will be facilitated by one of our across the country network of courier companies, such since DPD, FED EX LOVER or UPS — but please allow for additional fees to be taken into consideration any time placing your buy. Customers located inside the Republic of Ireland are not authorized to get online. Within most cases, consumers located within typically the Republic of Ireland in europe will be not able to purchase the item by using credit cards or free e cards. We are currently going through some issues with credit card scams in European countries as well as in certain situations, payments made making use of these methods may possibly be declined or perhaps reversed. In add-on, all deliveries to be able to EU customers might be susceptible to fees and import duties.
Any time shipping internationally, make sure you note that traditions procedures are incredibly time-consuming and frequently require the help of an independent customs agent. In the case of an brought in product, delivery times will be based mostly on your courier’s international delivery service and transit occasions may greatly exceed our internal delivery estimates. In case you are not sure of expected transit times, please contact us immediately. Worldwide orders will usually arrive within three to five business days following payment has already been received.
For all questions regarding this matter, please note that every queries should be directed towards our company headquarters. Should an individual need to make adjustments or inquire regarding our Vape services within general, you may do so at anytime during business hours, Monday by means of Friday, except Sunday, Wednesday, and Thursday. Should you possess any other questions, you can both contact our customer service team or perhaps one of the sales representatives in the main office. In case you prefer to spot your order online, you are delightful to visit our website and follow typically the simple instructions offered. All billing and ordering information may be provided at the click regarding a button.
As usually, we strongly suggest that all purchases be paid for completely before delivery or delivery associated with products. Any changes to shipping or perhaps delivery policies is going to be clearly indicated after receipt of transaction. In the occasion of a defect in any item, please contact all of us right away to get a return or alternative. As long since your satisfaction is our number one priority, we all will work with one to make certain that you have the very best electronic products available.